You could register on our website , send email to our customer service or call our hotline directly . So far, our customer service only for North American customers .
Does Dreamotion have manufacturing facilities in other countries?
A
Yes, we also have factories in Malaysia，United States and Hungary. Our global manufacturing capabilities support adjustable bed frames, smart bed systems, electric bed components, and customized OEM/ODM solutions.
Yes. Our adjustable bed products and manufacturing systems comply with a range of international safety, quality, and environmental standards. Our certifications have covered all the global region UL/ETL/CUL, CE,PSE, KC, SAA, ROHS, ISO9001:2015, ISO14001:2015, OHSAS18001:2007 and so on.
You need to contact us by e-mail or telephone, we will let our regional sales to contact you, and the details you should to give: email address, telephone number, material, size, input, Load capacity, quantity, color, speed or frequency, etc.
Connect each motor to the corresponding port on the control box according to the wiring diagram provided with your adjustable bed.
Important: Do not force connectors into the wrong ports or modify the wiring without technical guidance.
In some configurations, an adjustable bed base can be installed inside or on top of an existing bed frame, provided that the frame has sufficient dimensions, structural support and clearance for the adjustable base to operate safely.
If the remote control is not working, first check whether the batteries are installed correctly and have sufficient power. If the issue persists, please contact Dreamotion technical support and provide the product model and relevant information so our team can assist with troubleshooting.
Warranty coverage may vary depending on the product model and agreement. Depending on the applicable warranty terms, coverage may include key components.
